Customer satisfaction and switching barriers: Effects on repurchase intentions, positive recommendations, and price tolerance

  1. Vázquez-Casielles, R.
  2. Suárez-Álvarez, L.
  3. Del Río-Lanza, A.B.
Revue:
Journal of Applied Social Psychology

ISSN: 0021-9029,  1559-1816

Année de publication: 2009

Volumen: 39

Número: 10

Pages: 2275-2302

Type: Article

DOI: 10.1111/J.1559-1816.2009.00526.X GOOGLE SCHOLAR

Objectifs de Développement Durable

La source de données: Scopus