Aplicación de los principios de la Gestión del Conocimiento y la Calidad a las tareas docentes universitarias en el contexto del Espacio Europeo de Educación Superior
- Teba Fernández, José
- Lozano Segura, Sebastián
- Racero Moreno, Jesús
ISSN: 1131-5245
Year of publication: 2006
Issue: 28
Pages: 45-66
Type: Article
More publications in: Revista de Enseñanza Universitaria
Abstract
This paper proposes some advices for improving university-teaching processes using a Knowledge Management (KM) and Total Quality Management (TQM) approach. This effort is motivated by the profound pedagogical changes due to the new European Higher Education Space (EHES). The paper presents a conceptual model that includes a cause-effect diagram and diverse techniques and aids. Actual experiences of several years implementing the model in several courses are reported.