The effects of customer age and recovery strategies in a service failure setting
- Varela-Neira, C.
- Vázquez-Casielles, R.
- Iglesias, V.
ISSN: 1363-0539, 1479-1846
Année de publication: 2010
Volumen: 15
Número: 1
Pages: 32-48
Type: Article
ISSN: 1363-0539, 1479-1846
Année de publication: 2010
Volumen: 15
Número: 1
Pages: 32-48
Type: Article