The effects of customer age and recovery strategies in a service failure setting
- Varela-Neira, C.
- Vázquez-Casielles, R.
- Iglesias, V.
ISSN: 1363-0539, 1479-1846
Argitalpen urtea: 2010
Alea: 15
Zenbakia: 1
Orrialdeak: 32-48
Mota: Artikulua
Aldizkaria:
Journal of Financial Services Marketing