Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
- Iglesias, V.
- Varela-Neira, C.
- Vázquez-Casielles, R.
ISSN: 2055-6225
Année de publication: 2015
Volumen: 25
Número: 6
Pages: 700-724
Type: Article
Revue:
Journal of Service Theory and Practice