Service recovery, satisfaction and behaviour intentions: Analysis of compensation and social comparison communication strategies

  1. Vázquez-Casielles, R.
  2. Iglesias, V.
  3. Varela-Neira, C.
Revue:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Année de publication: 2012

Volumen: 32

Número: 1

Pages: 83-103

Type: Article

DOI: 10.1080/02642069.2010.511187 GOOGLE SCHOLAR
La source de données: Scopus