Administración de Empresas
Departamento
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Universidade de Santiago de Compostela
Santiago de Compostela, EspañaPublicaciones en colaboración con investigadores/as de Universidade de Santiago de Compostela (13)
2022
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A firm-industry analysis of services versus manufacturing
European Research on Management and Business Economics, Vol. 28, Núm. 1, pp. 108-117
2020
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Is sustainable performance explained by firm effect in small business?
Sustainability (Switzerland), Vol. 12, Núm. 23, pp. 1-13
2019
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Firm and industry effects on small, medium-sized and large firms performance
Business Research Quarterly, Vol. 22, Núm. 1, pp. 25-35
2017
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Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
Service Business, Vol. 11, Núm. 2, pp. 321-343
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Manufacturer–distributor relationships: role of relationship-specific investment and dependence types
Journal of Business and Industrial Marketing, Vol. 32, Núm. 8, pp. 1245-1260
2015
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Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
Journal of Service Theory and Practice, Vol. 25, Núm. 6, pp. 700-724
2014
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Intentionality attributions and humiliation: The impact on customer behavior
European Journal of Marketing, Vol. 48, Núm. 5-6, pp. 901-923
2013
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Collaborative manufacturer-distributor relationships: The role of governance, information sharing and creativity
Journal of Business and Industrial Marketing, Vol. 28, Núm. 8, pp. 620-637
2012
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Service recovery, satisfaction and behaviour intentions: Analysis of compensation and social comparison communication strategies
Service Industries Journal, Vol. 32, Núm. 1, pp. 83-103
2010
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Explaining customer satisfaction with complaint handling
International Journal of Bank Marketing, Vol. 28, Núm. 2, pp. 88-112
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Lack of preferential treatment: Effects on dissatisfaction after a service failure
Industrial Robot, Vol. 37, Núm. 2, pp. 45-68
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Lack of preferential treatment: Effects on dissatisfaction after a service failure
Journal of Service Management, Vol. 21, Núm. 1, pp. 45-68
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The effects of customer age and recovery strategies in a service failure setting
Journal of Financial Services Marketing, Vol. 15, Núm. 1, pp. 32-48