ALBERTO
URUEÑA LOPEZ
Investigador
José Julián
Chaparro Peláez
José Julián Chaparro Peláez-rekin lankidetzan egindako argitalpenak (1)
2015
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The Role of Emotions and Trust in Service Recovery in Business-to-Consumer Electronic Commerce
Journal of Theoretical and Applied Electronic Commerce Research, Vol. 10, Núm. 2, pp. 77-90